Privacy Policy

Quiktis Limited, based in Lagos, Nigeria, runs Quiktis and is responsible for the personal data described here (the "controller"). We handle personal data in line with the Nigeria Data Protection Act 2023 and other laws that apply.

• Account details: your name, email address, profile picture, and how you sign in (email and password, or Google).
• Ticket details: the names and emails on tickets you buy or receive, your ticket and check-in status, and, if you give it, a phone number.
• Payment details: handled by our payment partner. We keep the transaction reference and amount, not your full card number.
• Organiser payout details: the bank account you save to receive earnings.
• Usage and device data: pages visited, browser and device type, and technical logs, so we can keep the Services working and secure.
• What you tell us: messages you send to support.

• To create your account, issue and check tickets, and process payments and payouts.
• To send things you need: receipts, tickets, verification codes and event updates.
• To keep Quiktis safe, prevent fraud and enforce our Terms.
• To understand how Quiktis is used and to improve it.
• To meet legal and tax obligations.
• To send news or offers, only where you have chosen to receive them. You can opt out at any time.

Our reasons are: to perform our contract with you, to meet legal obligations, our legitimate interest in running and securing the Services, and your consent where we ask for it.

• Event organisers: when you get a ticket to an event, the organiser can see the name and email on the ticket, the ticket type and whether you checked in, so they can run their event.
• Other people: some things are public by design, such as an event page and, for past events, how many people were there. Your public profile can show events you have attended.
• Service providers who help us run Quiktis: payments, sign-in, image hosting, email delivery, analytics and cloud hosting. They may only use your data to provide their service to us.
• Authorities, where the law requires it, and a buyer if the business is sold or merged, under the same protections.

We do not sell your personal data.

Some of our providers store or process data outside Nigeria. Where that happens, we take steps to make sure your data receives an appropriate level of protection, in line with the Nigeria Data Protection Act.

We keep your data while your account is open and as long as needed to provide the Services. We keep some records, such as transactions, for as long as the law requires. Ticket records stay in your profile as your keepsake unless you ask us to remove them.

We use technical and organisational measures to protect your data, described on our Security page. No system is perfectly secure, so please also protect your own login.

• Ask for a copy of the personal data we hold about you.
• Ask us to correct or update it.
• Ask us to delete it, or restrict or object to how we use it, where the law allows.
• Ask for your data in a portable format, where it applies.
• Withdraw consent you have given, at any time.

Write to us at the address below and we will respond within a reasonable time. You also have the right to complain to the Nigeria Data Protection Commission.

Quiktis is for people aged 18 and over. We do not knowingly collect data from children. If you think we have, please tell us and we will delete it.

We may update this policy. The date above shows the latest version, and for important changes we will let you know.